Refund policy

Wovetsa Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, contact us at support@wovetsa.com. Returns must be sent to the following address:

Wovetsa
13412 Kingsman Road
Woodbridge, VA 22193
United States

If your return is accepted, we will provide instructions on how and where to send your package and, when applicable, a return shipping label. Items sent back without first requesting a return will not be accepted.

You can always contact us with return-related questions at support@wovetsa.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you receive the wrong item. We will evaluate the issue and work to make it right.

Exceptions and Non-Returnable Items

Certain types of items cannot be returned, including perishable goods, custom or personalized products, personal-care goods, hazardous materials, flammable liquids, and gases. Please contact us if you have questions about whether a specific item is eligible for return.

We cannot accept returns on final-sale items or gift cards, except where required by applicable law.

Exchanges

The fastest way to receive the item you want is to return the item you have. Once the return is accepted, you may make a separate purchase for the replacement item.

European Union 14-Day Cooling-Off Period

If merchandise is shipped to the European Union, you have the right to cancel or return your order within 14 days without providing a reason, subject to applicable law. The item must be in the same condition in which you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds

We will notify you after we receive and inspect your return and let you know whether the refund has been approved. If approved, the refund will be issued automatically to your original payment method within 10 business days. Your bank or credit-card company may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, contact us at support@wovetsa.com.